Step 1

Please click the download link above to obtain the remote support application.

Step 2

A dialogue box will appear asking "Do you want to run or save this file?" Please click "Run".

Step 3

You may be asked if you trust the content from this provider, and do you wish to run the file again, please click "Run" again.

Step 4

Now the remote support application is open, please give your ID and Password to the support engineer and keep the application open.